We are here for you
Emergencies – 24-hour care
Even when time is short: please call us before bringing in an emergency, so that we can prepare for your animal or refer you directly to the emergency clinic if needed.
- Modern small animal medicine
- Experienced veterinarians
- Individual care
Phone number
+41 41 741 04 04Outside our opening hours
Outside our opening hours we ensure 24/7 emergency care, 365 days a year, in cooperation with the Ennetseeklinik in Hünenberg on the following number:
+41 41 780 80 80Opening hours
Monday to Friday
8:00 - 12:00
14:00 - 18:00
Saturday
9:00 - 12:00
Further emergency options outside the canton:
- Marigin Feusisberg
- Bessys Kleintierklinik Watt / Regensdorf
- Tierklinik Aarau West Oberentfelden
What to do in an emergency
Recognising an emergency in your animal
It is not always immediately clear whether a situation is an emergency. Certain symptoms, however, can indicate that your animal needs urgent veterinary help.
The following overview helps you recognise typical emergency situations quickly and assess them correctly.
Is this an emergency?
Typical emergencies in dogs & cats
- Loss of consciousness
- Difficulty breathing
- Heavy bleeding, open wounds
- Seizures
- Difficulty urinating
- Diarrhoea or vomiting (bloody/persistent)
- Sudden paralysis
- Eye injuries
- Ingestion of foreign objects or toxic substances
- Scalds, burns, heatstroke
- Fractures of any kind
- Falls from a great height
- Cat trapped in a tilted window
If you are unsure – better to call once more
+41 41 741 04 04What you can do yourself
First aid for dogs (checklist)
The situation
- The dog is in a medical emergency and no measures have been taken yet.
- An injured dog is often in great fear and pain.
- The dog may run off in shock, for example into traffic, or try to hide.
- The dog should be calmed and put on a lead.
- Depending on the situation, a muzzle loop may need to be applied.
Calming the dog
- Speak and act calmly around the dog.
- The dog senses the state of the person helping.
- The dog must not perceive the treatment that follows as punishment or feel threatened by it.
- Speak calmly to other people present as well – panic helps no one.
- If necessary, ask bystanders to keep their distance.
- Approach the dog very slowly.
- Speak in a quiet tone: … everything will be fine … easy now …
- Avoid sudden movements.
- Watch the dog closely, especially its eyes and facial expression.
- If the dog widens its eyes or growls as you approach, come no closer.
- Continue speaking calmly until approaching becomes possible.
Putting on a lead
- If the dog is not yet on a lead, attach one now.
- The dog may run off in shock, for example into traffic, or hide out of panic and fear.
- Keep speaking to the dog in a quiet tone.
- Put the dog on a lead or tie it up.
Securing and restraining the dog
- The dog is now on a lead.
- Loop the lead around a fixed object to restrain the dog.
- Suitable objects include a table leg, lamp post, post, road sign, fence post, railing or similar.
- Draw the dog towards the object using the lead looped around it.
Further measures
- Depending on the individual case, further measures can now be taken.
- For your own protection: apply a muzzle or muzzle loop.
- If the emergency occurred in traffic, consider putting a high-visibility vest or emergency blanket on the dog.
- If necessary, place the dog in a stable side position.
- If necessary, protect the animal from cooling down with a thermal blanket (foil).
FAQ
Frequently asked questions about emergency care
Emergency surcharge during opening hours: CHF 96.00
Emergency surcharge outside opening hours over midday: CHF 150.00
Emergency surcharge outside opening hours: CHF 260.00
An emergency announced in advance is seen immediately.
For an unannounced emergency we do our utmost to treat your animal straight away, but depending on our capacity at the time we cannot guarantee this.
Between 12:00 and 14:00 our phone is staffed and we are happy to advise you on how to proceed.
Between 18:00 and 8:00 please contact the Ennetseeklinik in Hünenberg or one of the out-of-canton emergency options listed on our website. Ennetseeklinik: +41 41 780 80 80
Call us – we are glad to advise you. +41 41 741 04 04
Photos or videos can be helpful in assessing the situation.